Key Takeaways
- The revenue exceeded 5 billion dollars, with net income at 871 million.
- The customer base reached over 135 million across multiple markets.
- The AI systems serve 15 million monthly active users globally.
- The credit portfolio grew 40% year over year to 37.2 billion.
Nu Holdings reported its financial results for the first quarter ending March 31, 2026, highlighting strong growth across revenue, customer base, and credit operations. The company also emphasized the role of artificial intelligence in driving operational efficiency and portfolio expansion, reinforcing the broader narrative around Nu Holdings AI Growth.
Customer Growth And Financial Performance Expand Across Markets
Nu added approximately 4 million customers during the quarter, bringing its global total to over 135 million. In Brazil, the company surpassed 115 million customers and maintained its position as the largest private financial institution. Mexico reached 15 million customers, making it the third largest financial institution in that market, while Colombia approached 5 million customers.
Monthly average revenue per active customer reached about 16 dollars, continuing its upward trend. The activity rate remained at 83% during the quarter, with Brazil nearing 100 million active users. Operational efficiency improved, with the efficiency ratio declining to 17.6% from 19.9% in the previous quarter.
Total revenue exceeded 5 billion dollars for the first time. Net interest income reached 3.25 billion dollars, increasing 12% from the previous quarter. Net income stood at 871 million dollars, representing a 41% increase year over year. Return on equity reached 29%.
The total credit portfolio expanded to 37.2 billion dollars, reflecting a 40% increase year over year. Credit card balances reached 24.3 billion dollars, while unsecured lending approached 10 billion dollars. Total deposits increased to 42.4 billion dollars, up 22% year over year, with a loan to deposit ratio of 58.3%. Analysts say these results further highlight the momentum behind Nu Holdings AI Growth across Latin American markets.
AI Systems Drive Credit Decisions And Operational Efficiency
The company highlighted artificial intelligence as a central component of its strategy. Its proprietary AI models, known as NuFormer, are currently used in credit card decision processes in Brazil and Mexico, as well as in unsecured lending in Brazil.
AI systems now support financial insights, payments, credit recommendations, and debt resolution services. These capabilities are used by more than 15 million monthly active users. The system processes and evaluates individual credit requests in real time, enabling approvals based on predicted financial outcomes within seconds.
Operational improvements linked to artificial intelligence include a 50% increase in engineering throughput and a significant rise in system usage. Testing cycles have accelerated by 90%, reflecting faster deployment and iteration of technology systems. Industry observers believe Nu Holdings AI Growth is increasingly tied to the company’s ability to automate financial operations at scale.
Asset quality indicators showed expected seasonal movement. The 15 to 90 non-performing loan ratio increased to 5.0%, while loans overdue beyond 90 days declined to 6.5%. Credit loss allowances reached 1.79 billion dollars, reflecting portfolio growth and seasonal trends.
The company continues to invest in technology infrastructure, supported by a data ecosystem built on transactions from 135 million customers. This data supports predictive modeling and risk assessment across financial products.
The results indicate a continued focus on combining data, artificial intelligence, and financial services to scale operations. The company also outlined a measured approach to expansion into the United States, with controlled investment expected to remain within existing efficiency targets through 2027, strengthening long-term confidence in Nu Holdings AI Growth.
