Ziply Fiber customers across parts of Oregon and Southwest Washington experienced a significant disruption in internet and phone service on Monday, following what the company described as an internal equipment failure. The outage, which began late Monday morning, affected approximately 20,000 customers in areas including Gresham, Oregon, and the Camas-Washougal region in Washington.
The issue was first reported by customers just before noon, as large swaths of users suddenly lost access to essential connectivity services. Ziply Fiber attributed the service disruption to a “systems/equipment issue” within its internal network. Though the company acknowledged the problem and began addressing it promptly, no official timeline for restoration was initially provided.
Customers throughout the affected areas expressed frustration on social media and community forums, particularly as they relied on the service for work, school, and emergency communication. The incident raised concerns about the provider’s infrastructure resilience, especially as Ziply has positioned itself as a fast-growing alternative to larger telecom companies in the Pacific Northwest.
Service Restored, But Questions Remain
By 3:30 p.m. Monday, Ziply Fiber announced that full service had been restored. In a brief statement, the company confirmed that the internal issue had been resolved and that customers in all impacted regions should have regained access to internet and phone service.
While the resolution was relatively swift, Ziply did not release further details about the nature of the failure or what steps were taken to prevent future disruptions. The lack of transparency has left some customers questioning the reliability of the provider’s infrastructure, particularly in light of its expansion plans and upcoming ownership changes.
This incident serves as a reminder of the growing dependence on high-speed internet in both residential and commercial settings. Even a brief disruption can lead to significant inconvenience and financial impact, particularly in areas with limited broadband alternatives.
Ziply Fiber’s Future Amid Acquisition by Bell Canada
The outage comes at a time of major transition for Ziply Fiber. The company, headquartered in the Puget Sound region, is currently in the process of being acquired by Bell Canada in a deal valued at $5 billion, including both cash and assumed debt.
The acquisition, once finalized, will mark a significant cross-border expansion for Bell Canada, giving the company a strong foothold in the U.S. Pacific Northwest telecom market. However, Monday’s outage could cast a shadow over Ziply’s recent performance and may prompt Bell Canada to scrutinize the company’s infrastructure more closely during the transition period.
With customer expectations high and competition stiff in the broadband market, Ziply Fiber’s ability to maintain consistent service and quickly respond to outages will remain critical as it navigates its next chapter under new ownership. For now, while service is back online, many will be watching to see how the company reassures customers and reinforces trust in its network stability.
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